Privacy Policy

This policy applies to the website djinkoconsulting.com.

Djinko Consulting CA Inc. places the utmost importance on protecting your personal information. This Privacy Policy is intended to provide you with transparent information about how we collect, use, share, and protect your data—in accordance with your rights and applicable laws.

By using our website or providing us with information, you agree to the practices described in this Policy.

1. About Us

Djinko Consulting CA Inc. is an executive coaching and leadership development firm incorporated under the laws of the Province of Ontario, Canada. Our services are designed for individuals and organizations across Canada, particularly in Ontario and Quebec.

Privacy Officer: Karim Djinko, founder and head coach.
Email: info@djinkoconsulting.com
Website: djinkoconsulting.com

2. What information do we collect?

In connection with the operation of our website and services, we may collect the following personal information:

• Last Name and First Name
• Email address
• Phone number
• Job Title and Name of Organization
• Information voluntarily provided in a contact form or email
• Browsing data: IP address, browser type, pages viewed, duration of visit (via cookies and analytics tools)
• Information provided in connection with the provision of services (coaching, psychometric assessments, workshops)

We do not collect any information from individuals under the age of 16.

3. How do we collect this information?

• Contact form on our website
• Emails or documents that you send to us directly
• Meetings, consultation sessions (in person or via videoconference)
• Sign up for training courses, workshops, or newsletters
• Online Appointment Scheduling Tools
• Payment Forms
• Social media (LinkedIn, etc.)
• Browsing Our Website (Cookies)

4. What do we use your information for?

The information collected is used exclusively for the following purposes:

• Responding to your requests for information or services
• Plan and track your sessions or assignments
• Prepare, send, and archive your contracts, invoices, or receipts
• To send you relevant information about our services (newsletter, updates), with your consent
• Analyze website traffic and improve our website
• Comply with our legal, regulatory, or contractual obligations

Your information is never sold, rented, or shared with third parties for commercial purposes.

5. Who has access to your information?

Access to your personal information is strictly limited to those individuals whose job duties require it:

• Karim Djinko, Senior Manager
• The Djinko Consulting team members involved in supporting you are bound by confidentiality
• Our technical service providers (web hosting, management tools), to the extent necessary for them to perform their duties, subject to a contractual confidentiality obligation

Your information may also be disclosed to the appropriate authorities if required by law.

6. Website Hosting and Data Transfer

Our website is hosted by: Advertising Business Consulting, 2105 Vista Oeste Northwest, Suite E-1232, Albuquerque, New Mexico 87120, USA.

The information collected is hosted and processed in Canada, unless otherwise specified in relation to a third-party service provider.

In cases where data is transferred outside of Canada (including to U.S. servers via third-party tools), we ensure that these transfers are carried out in accordance with the requirements of PIPEDA and, where applicable, Act 25.

7. Cookies and Analytics Tools

Our website uses cookies to improve your browsing experience and analyze our audience. These cookies may include:

• Session Cookies (Current Browsing)
• Analytical indicators
• Embedded third-party widgets (e.g., appointment scheduling or payment tools)

You can configure your browser to block certain cookies; however, this may limit some of the site's features.

8. Shelf Life

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with our legal and contractual obligations. In general:

• Data on active customers: retained for the duration of the relationship, and thereafter in accordance with applicable legal retention periods
• Prospect data (contact forms that were not followed up on): deleted within a reasonable time after the last interaction
• Accounting and contractual data: retained in accordance with applicable tax and legal requirements (generally 7 years)

9. Privacy

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage system is 100% secure. In the event of a privacy incident that could cause you harm, we are committed to notifying you as soon as possible, in accordance with our legal obligations.

10. Your Rights

In accordance with applicable law, you have the following rights regarding your personal information:

To exercise any of these rights, you may contact the person in charge at the address listed in Section 1. All requests will be processed within 30 business days.

11. Applicable Law

Djinko Consulting CA Inc. is committed to complying with the provisions of the following laws:

• Personal Information Protection and Electronic Documents Act (PIPEDA), LC 2000, c. 5 — applicable as federal law in Ontario and in provinces without recognized equivalent provincial legislation
• Act to Modernize Legislative Provisions Concerning the Protection of Personal Information (Bill 25), LQ 2021, Ch. 25 — applicable to our operations in Quebec

In the event of a dispute regarding the protection of your information, we encourage you to first contact the designated representative to try to resolve the matter amicably. If no agreement can be reached, you may file a complaint with the Office of the Privacy Commissioner of Canada (PIPEDA) or the Commission d’accès à l’information du Québec (Bill 25), as applicable.

12. Changes to This Policy

We reserve the right to modify this Policy at any time to reflect changes in the law or our internal practices. The current version is always available at: djinkoconsulting.com/politique-de-confidentialite/

We encourage you to check this page periodically. The date of the last update is shown at the top of the page.

13. Contact us